# an ai that writes the refund email and makes sure the money lands

> folk drafts the refund request from a receipt or a bank charge, sends it from your gmail when you say so, and checks your bank nightly until the money lands.

Refunds fail in the boring middle. The merchant says yes, the money comes back $18 short, or it never comes at all, and by then you have moved on. folk does not move on. It keeps the original amount and date, notices when the refund does not match, and writes the follow-up that says exactly what is owed. Then it watches your bank every night and texts you when the money is actually there, not when someone promised it.

## How folk does it

### start from a receipt or a charge

Forward a receipt screenshot, an order email, or just say "get me a refund on the jacket". folk pulls the merchant, amount, order number, and date, or reads them off your linked bank.

### folk drafts, you approve

The request is written to the merchant's support with your details in it. If you already told folk to get the refund, that is the approval and it sends from your Gmail right away. Otherwise it shows you the draft first.

### it follows the money

folk checks your bank nightly. Refund lands: you get a text. Refund lands short: folk drafts the follow-up with the difference. Nothing after two weeks: folk nudges the merchant again and tells you.

## Example conversation

**You:** that return was $89 and they only sent back $71

**folk:** yep, $18 short. follow-up is drafted with the order number and both amounts. send it?

**You:** send

**folk:** sent from your gmail. i'll check your account every night and tell you when the $18 shows up.

## FAQ

### Does folk send the refund email itself?

It drafts the email and sends it from your own Gmail once you say send. If your first message was already "get me the refund", folk treats that as the yes and sends in the same turn, then tells you what went out.

### How does folk know when the refund landed?

With a read-only bank link, folk checks your transactions every night and matches incoming credits to open refund requests. You get a text when the money is really there. Without a bank link, you tell folk when it lands.

### Do I need to link my bank?

No. Forwarding a receipt is enough to draft and send the request. The bank link is what lets folk confirm the refund arrived and catch it when it comes back short.

## Related use cases

- [an ai that watches what you bought and claims the price drop](https://www.folk.com/use-cases/price-drop-refund-after-purchase)
- [an ai that catches double charges and writes the dispute](https://www.folk.com/use-cases/duplicate-charge-detector)
- [an ai that chases the package that never arrived](https://www.folk.com/use-cases/package-never-arrived)

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Canonical page: https://www.folk.com/use-cases/ai-that-gets-refunds
More about folk (for AI agents): https://www.folk.com/llms.txt · full context: https://www.folk.com/llms-full.txt
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