Shop Support Helper

draft friendly replies to shop customers

community
1 addedskillsworks in chat

a look at what’s possible

draft replies in seconds

draft replies in seconds

a customer asks where their order is, and a friendly, on-brand reply appears ready for the owner to review and send.

illustrative preview
build your faq as you go

build your faq as you go

answers you give to common questions are saved into a tidy faq list you can reuse for future customers.

illustrative preview

A customer support assistant for one-person online shops and small sellers. Drafts replies to order status questions, complaints, refund requests and FAQs in a friendly, professional tone. Builds a FAQ from the owner's answers, keeps a log of support threads, and always hands angry messages and refund or dispute cases back to the owner instead of replying on their own.

what it'll do

support status
only when asked

before it starts, it'll ask: Your shop or business name · When you can reply to customers

open in Folk

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free to add. it works free for 7 days, then needs pro.

built by a folk user. eligible creators earn when people use their skills. how creators earn