A fact-first guide for resolving disputed referral rewards. Verify the written program terms and reward status, organize privacy-safe evidence, draft clear support follow-ups, and assess whether a factual external complaint is appropriate. It does not assume wrongdoing or guarantee a result.
what it'll do
before it starts, it'll ask: Which company and referral program is this about? · Link or paste the relevant referral terms, including any version/date if known. Remove personal details. · What reward was offered, and what eligibility or completion conditions do the terms state? · Share only a privacy-safe summary: approximate referral dates and count, and which conditions you believe were met. Do not include invitee names, contact details, account IDs, or private messages. · What does the account or company currently show about the reward? Include the date of the status and redact identifiers. · Optional: a masked account or case reference that helps you recognize the case. Do not enter a full account number, email, phone, password, or code. · Optional: summarize prior support contacts with their dates, replies, and any timeline given. Leave out names and personal details. · What country and state/province are you in? Needed only to identify relevant complaint options.
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